Frequently Asked Questions

HOLDS

I bought an event book with ticket but couldn't make the event! Can you hold my book?

Yes, we will hold your copy book for up to 90 days. After 90 days, if your book has not been picked up in-store, it will be taken off hold and you will be issued a store gift card for the amount paid, minus sales tax and a 15% restocking fee. You will be emailed with the gift card code to access your balance. 

I ordered a book to pick up in-store but have not paid yet. How long do I have to pick it up?

We will keep unpaid holds fore up to 30 days.

SHIPPING

When will my book ship? 

Usually, it takes our small-but-mighty team about 3-5 business days to process an order and have it shipped out. Please be patient with us and be sure to reach out via phone (646-559-1165) or email (customerservice@yuandmebooks.com) for more specific ETAs. We really appreciate it!

Also, please check if your book is a pre-order. Orders with pre-orders will not ship out until closer to the book's publishing date.